Refund policy

At Opal Leaf Co., we want your order to arrive healthy and as expected. Because many of our shipped live plants are fulfilled through supplier-supported shipping, this policy is designed around live plant care, issue reporting, and clear resolution options.

This policy applies to shipped orders placed through our website. Local pickup orders are handled under a separate local pickup policy.

Live Plant Return Policy

Live plants are perishable and are not eligible for traditional returns or exchanges.

We do not accept returns or refunds for healthy plants. Live plants may naturally vary in size, shape, color, fullness, leaf pattern, and variegation. Product photos are intended to represent the general plant type and quality, but each plant is unique.

30-Day Live Plant Guarantee Review

Shipped live plants may be eligible for review under a 30-day live plant guarantee when the plant was ordered, received, and cared for under proper conditions.

If your plant arrives damaged, unhealthy, or begins to decline within 30 days of delivery, please contact us so the issue can be reviewed.

Eligible resolutions may include:

Replacement, if available
Refund
Partial refund
Store credit

The final resolution depends on the condition of the plant, photos provided, supplier review, order details, and replacement availability.

Only one replacement order may be issued per approved claim. If a replacement is provided and the replacement also arrives damaged, an additional refund or replacement may not be available.

How to Report a Plant Issue

Please contact us as soon as possible if there is a problem with your plant.

Email:

hello@opalleafco.com

Please include:

Your order number
Clear photos of the plant
Photos of the packaging
A photo of the shipping label
A brief description of the issue

Photo documentation is required for plant condition claims. Claims submitted without photos may not be eligible for refund or replacement review.

Shipping Stress

Some shipping stress is normal with live plants and does not always qualify for a refund or replacement.

Normal shipping stress may include:

Minor wilting
Slight leaf yellowing
Small cosmetic leaf damage
Loose soil
Minor bent stems or leaves
Temporary drooping after transit

If the plant is otherwise healthy and expected to recover with normal care, it may not qualify for a full refund or replacement.

Items Not Eligible for Return or Refund

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

Live plants that arrive healthy
Opened soil, substrates, or plant care products
Used pots or accessories
Custom or made-to-order items
Gift cards
Clearance or final sale items

Non-Plant Items

Unused, unopened, non-plant items may be eligible for return within 14 days of delivery.

To be eligible, the item must be:

Unused
Unopened
In original condition
In original packaging, if applicable

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, please contact us within 48 hours of delivery with your order number and clear photos of what was received.

We will review the issue and work toward a correction when appropriate.

Cancellations

Orders may be canceled only if they have not yet been processed or sent to fulfillment.

Because some orders may be processed shortly after purchase, cancellation requests are not guaranteed.

Refund Processing

Approved refunds will be issued to the original payment method.

Once approved, refunds may take 3–5 business days to process, depending on the payment provider.

Local Pickup Orders

Local pickup orders are handled under a separate policy. Pickup-only plants may have different inspection, hold, cancellation, and refund terms because they are not shipped.